Refund policy

Return & Exchange Policy

At Memosca International, customer satisfaction is important to us. Please read our Exchange Policy carefully before making a purchase.

Exchange Eligibility

We offer a 3–7 day exchange policy, which means you can request an exchange within 3–7 days of receiving your order.

We do not offer returns or refunds. Only exchanges are accepted under the conditions mentioned below.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you may request a replacement.

To be eligible for an exchange, you must:

Contact us within 3–7 days of delivery.
Provide your order number or proof of purchase.
Share a clear, uninterrupted unboxing video showing the package being opened from the beginning.
Provide clear photos of the damaged or incorrect product, if requested.

Important: Claims for damaged, missing, or incorrect items without a complete unboxing video will not be accepted.

If your claim is approved, we will replace the product with the same item (subject to availability) or provide an appropriate alternative.

Exchange Conditions

To qualify for an exchange, the product must:

Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Not show signs of misuse, damage caused by the customer, or normal wear and tear.

Non-Exchangeable Items

We do not accept exchanges for:

Products damaged due to misuse or improper handling.
Sale or clearance items.
Gift cards.
Customized or personalized products (unless received damaged or incorrect).

How to Request an Exchange

To initiate an exchange, please contact us at:

Email: memoscainternational99@gmail.com

Include the following:

Order Number
Reason for the exchange
Complete unboxing video
Photos of the product (if requested)

Do not send any product back without receiving confirmation from our support team.

Replacement Process

Once we receive and verify your request, we will notify you of the approval status. If approved, the replacement product will be dispatched as soon as possible.